Disability, homelessness, family violence … Tele-solidarity, the only limited recourse for the most vulnerable

Childhood in danger, Restos du cœur, Samu social, medico-educational institutes, ESAT, emergency accommodation … Social services are on the go. And have few solutions to maintain their missions. For now, the main thing is to preserve the link. “But with the GDPR [Règlement européen général sur la protection des données, NDLR], we argued a little with the CNIL so that we could circulate files of names and telephone numbers of isolated people “, plague a representative of the departments of France, community on the front line in terms of solidarity ( 70% of their expenses are allocated to it).

The associative sector, essentially run by an army of elderly volunteers, has lost its workforce en masse, remaining confined to their homes. In Tours, for example, the Restos du cœur have 40% fewer volunteers. Most communities are relaunching their Heat Wave Plan, inherited from the summer of 2003, to identify isolated elderly people. The government has therefore just created a platform, jeveuxaider.gouv.fr, to try to gather new forces, to give local help (phone calls, shopping, childcare, etc.). Visits and marauding are currently discouraged. Yet the needs are immense. And “time bombs” are everywhere.

Homeless: the state is groping

In Marseille, the psychiatrist Aurélie Tinland who directs, for the AP-HM, a mobile marauding team

with homeless people (such as a social psychiatric Samu), is “very worried”. “The state is stalling,” she said, “between the Ministry of Health, the general directorate of social cohesion and a prefect for equal opportunities. Nobody knows who is responsible for what. Food? Access? to the water? To the toilet? ” In Marseille, there is no longer an association to distribute breakfasts. And the day centers are almost all closed. Last week, the Ministry of Housing announced the requisition of hotel rooms and released an envelope of 50 million euros.

But for Aurélie, it is groping. His team follows 200 people on the street, of whom about 30 are in a “very very vulnerable” state. These were placed in hotels. “But we had to call the hotels ourselves! And out of 30 establishments contacted, only three agreed to accommodate our patients. The others still prefer to remain empty!”, Protested the psychiatrist. However, his patients “are like an open-air nursing home. They are all elderly, with serious pathologies. If we do not take care of them now, tomorrow they will come to fill even overcrowded hospitals.”

But now, for the time being, telephone contact is the priority recourse. The interministerial delegation for accommodation and access to housing (DIHAL) maintains a telephone link with isolated and housed people, its core target. Accessible on the government website, a precise guide, step by step, the procedure to follow during the call. It is therefore advisable to “leave an important place to open questions” but also to identify “the risks of psychological vulnerabilities” such as “sudden withdrawal from the consumption of psychoactive products”.

Childhood, in danger

In reception centers for disabled children, it is also the unknown. “We have no instructions, no procedure. All the children have returned to their families, but that worries us,” says Perrine, psychologist at a medico-educational institute in Ile-de-France. In normal times, already, some of his patients, adolescent autistic people, hit the walls as soon as a habit changes. Sometimes, too, parents drop their child in the Emergency Department, which prevents them from sleeping every night. History of blowing. But this time, confinement promises even more perilous situations.

Already, “Enfance en danger” (emergency number 119) fears an exponential number of calls. And social assistance to children is having a hard time carrying out its missions. Frédéric Bierry closely follows the 2,600 children placed by the hard-hit Bas-Rhin department, which he chairs. “My biggest worry is a lack of staff, between professionals affected by the virus and those who ask to exercise their right of withdrawal.” He therefore obtained from Matignon that the specialized educators who officiate in these children’s homes can benefit from childcare in schools. He also thinks of mobilizing specialized prevention educators, who usually work in the street. But what really worries him is the “worrying news” which, if it does not explode yet, risks revealing increased intra-family violence. However, here again, tele-solidarity risks reaching its limits.